The Countrifi Group Ltd – Internet and related services Terms and Conditions

1. Definitions

In these Terms and Conditions:

“We”, “Us”, “Our” refers to The Countrifi Group Ltd, a provider of internet and related services, registered in England and Wales, Company Number 13115569 

“You”, “Your” refers to the customer receiving internet and related services from us.

“Services” refers to internet connectivity, web hosting, domain registration, email services, and any other related products or support provided by us.

“Contract” means the agreement between us and you incorporating these Terms and Conditions.

“Equipment” means any hardware provided or leased by us to enable the Services.

2. Provision of Services

2.1 We will provide the Services with reasonable skill and care, as described in your service plan or order.
2.2 Service availability may occasionally be interrupted due to maintenance, upgrades, or unforeseen issues; we will aim to minimise disruption.
2.3 Any setup or installation dates are estimates and not guaranteed.

3. Customer Responsibilities

3.1 You are responsible for the safe and lawful use of our Services.
3.2 You must not use the Services:

For unlawful, fraudulent, or malicious purposes;
To transmit viruses, malware, spam, or harmful content;
In any way that violates UK laws or regulations.

3.3 You are responsible for maintaining the security of your network, passwords, and data.

4. Equipment

4.1 Any equipment provided remains our property unless purchased outright.
4.2 You must not tamper with or modify equipment and must return it in good condition if the service is cancelled.
4.3 You are liable for any loss or damage to Equipment beyond fair wear and tear.

5. Charges and Payment

5.1 Service charges are detailed in your chosen package and are billed monthly in advance, unless otherwise agreed.
5.2 All charges are exclusive of VAT unless specified.
5.3 Payment is due within 14 days of the invoice date.
5.4 If any invoice remains unpaid after 45 days, we reserve the right to:

a) Charge interest at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998;
b) Charge a fixed sum for the cost of recovering a late payment, as set out in law;
c) Suspend or restrict access to Services until full payment is received.

5.5 Continued non-payment may result in termination of the Services and potential legal action for recovery of debt.

6. Term and Termination

6.1 This Contract continues on a monthly rolling basis unless a fixed term is agreed.
6.2 You may cancel with 30 days’ written notice after any minimum contract term has expired.
6.3 We may terminate or suspend your service if:

You breach any of these Terms;
Payment is overdue beyond 45 days;
Your usage endangers the stability or security of our network.

7. Limitation of Liability

7.1 We are not liable for indirect or consequential losses, including loss of business, revenue, or data.
7.2 Our total liability shall not exceed the fees paid by you in the 3 months preceding the event giving rise to the claim.

8. Data Protection and Privacy

8.1 We will process your personal data in accordance with UK data protection laws and our Privacy Policy.
8.2 You consent to us storing and processing your contact details for the purposes of account management and service delivery.

9. Force Majeure

9.1 We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, power failures, or third-party outages.

10. Governing Law and Jurisdiction

10.1 These Terms are governed by the laws of England and Wales.
10.2 The courts of England and Wales shall have exclusive jurisdiction over any disputes arising under this agreement.